A Complete Guide to How We Handle Orders

If for any reason you are not satisfied with your gear, we happily accept returns in exchange for store credit within 30 days of purchase of regular priced items. All sale items are final sale (no return or exchange). All custom orders are final sale.   Merchandise eligible for a store credit must be unworn, unwashed, and tags still attached. Please contact us and provide your name, order #, and reason for return.   Once we approve your return, we will provide you with the information you need to ship back your item. Customers are responsible for any shipping fees encountered. Please make sure to ship your package with a tracking number, as Kindred Spirits Branding Co. is not responsible for any lost parcels.

If your purchased item doesn't meet your needs, you have the option to exchange it for another size within 30 days of purchase. If stock isn't available we can provide you with a store credit. Sale items are not eligible for return. ​ Merchandise eligible for an exchange must be unworn, unwashed, and tags still attached. Please contact us and provide your name, order #, and the item you'd like to exchange it for. Once we approve your return, we will provide you with the information you need to ship back your item. Customers are responsible for any shipping fees encountered. Please make sure to ship your package with a tracking number, as Kindred Spirits Branding Co. is not responsible for any lost parcels.

Once an order has been placed it may be processed immediately and cannot be cancelled.

A no charge pick-up option is available at checkout. You will receive instructions with your confirmation email once your order has been processed. Turnaround time for all orders is within 14 days or less. ​ Our pick up window is twice a week in two locations: Lake Cowichan, BC or Maple Bay, BC. We are happy to make alternate arrangements within a reasonable timeframe.

All orders have a turnaround time of 14 days or less. You will receive an email notifying you that your order is ready to be shipped along with your tracking information. ​ Delivery times are typically between 2-10 business days via Canada Post. ​ Kindred Spirits Branding Co. is not responsible for: stolen packages or any lost items that can be tracked and marked as delivered. if the item has been shipped to the wrong address due to an incorrect entry, additional shipping charges will apply on the customer's behalf. ​ Kindred Spirits Branding Co. is not responsible for errors made by Canada Post. If your item is delayed past the Estimated Time of Arrival tracking date, please contact Canada Post directly.